Overview
What Information We Collect
Information you provide directly:
When you interact with our website or place an order, you may provide us with the following:
Basic contact details including your name, email address, phone number, and delivery address.
Order information including your billing address, shipping address, and payment confirmation details.
Account information including your username and password if you create an account.
Customer support information including any messages or communications you send us through our website, email, or social media.Information we collect automatically:
When you visit our website, we automatically collect certain usage data including your IP address, browser type, device information, pages visited, and how you interact with our site. We use cookies and similar technologies to collect this data.
Information from third parties:
We may receive information about you from third-party service providers who support our website and business operations, including payment processors and shipping partners. Any information received from third parties is handled in accordance with this policy.
How We Use Your Information
We use your personal information for the following purposes:
Processing orders and providing services: To process your payments, fulfil your orders, send order confirmations and shipping updates, and handle any returns or exchanges.
Customer communication: To respond to your queries, provide customer support, and send you information relevant to your order or account.
Marketing and promotional communications: To send you marketing emails, promotional offers, and updates about new products, where you have consented to receive such communications. You may opt out of marketing communications at any time by clicking the unsubscribe link in any email we send you or by writing to us at support@florabee.in.
Improving our website and services: To understand how visitors use our site, identify issues, and improve the overall experience.
Fraud prevention and security: To detect and prevent fraudulent transactions, unauthorised access, and other potentially illegal or harmful activities.
Legal compliance: To comply with applicable laws, regulations, and legal obligations, including tax and accounting requirements.
Cookies
How We Share Your Information
We do not sell your personal information to third parties. We may share your information in the following circumstances:
Service providers: We share information with trusted third-party vendors who help us operate our business, including payment processors, shipping and logistics partners, email service providers, and website hosting providers. These parties are only permitted to use your information to perform services on our behalf.
Legal requirements: We may disclose your information if required to do so by law, court order, or government authority, or where we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change through a notice on our website.
User Generated Content
Data Security
Data Retention
Your Rights
Under the Digital Personal Data Protection Act 2023 and applicable Indian law, you have the right to:
Access the personal information we hold about you.
Request correction of any inaccurate or incomplete information.
Request deletion of your personal information, subject to our legal obligations to retain certain data.
Withdraw consent for marketing communications at any time.
Raise a grievance regarding how we handle your personal information.
To exercise any of these rights, please write to us at support@florabee.in. We will respond to your request within a reasonable timeframe.
Children's Privacy
Third Party Links
Contact Us
Florabee by Gaurav Traders
Shree Ji Niwas, Shri Krishna Vihar Colony
Kailadevi Nagar, Sikandar Kampoo
Gwalior, Madhya Pradesh 474009
India
Email: support@florabee.in
Website: florabee.in
Instagram: @florabee__