Shipping
We ship all Florabee orders within 1 to 3 business days of receiving them. Once your order is dispatched, you will receive an email with tracking details so you always know where your jar is.
We work with trusted national courier partners to make sure your honey reaches you safely and on time. Before placing your order, please double-check your delivery address, pin code, and phone number. A small detail wrong at checkout is the most common reason for delays, and we want your order reaching you without unnecessary back and forth.
Bulk orders of more than 10 jars may have different dispatch timelines. Reach us at [support@florabee.in] before placing a bulk order and we will confirm the timeline directly.
Returns and Refunds
We take every order seriously, and we want you to be genuinely happy with what arrives at your door. Here is how we handle it if something goes wrong.
Please record an unboxing video when your order arrives.
This is the single most important thing you can do to protect yourself. If a jar arrives damaged or incorrect, we will need the unboxing video to process any return or refund. Without it, we are not able to verify what happened during transit, and we will be unable to help. We know it feels like an extra step, but it takes thirty seconds and protects you completely.
Wrong product received:
If we have sent you the wrong variant, we will arrange a replacement or full refund, no questions asked. Write to us at [support@florabee.in] within 48 hours of receiving your order with the unboxing video and images of what you received. We will sort it out promptly.
Damaged product received:
If your jar has arrived broken or damaged in transit, write to us within 48 hours of delivery with your unboxing video and images. We will arrange a replacement or refund depending on availability and your preference.
Opened or used products:
Products that have been opened or partially used are not eligible for return or refund unless they arrived damaged or incorrect. We are not able to accept returns on honey that has been consumed or tested, since food safety regulations prevent us from reselling returned food products.
Crystallization is not a defect:
If your honey has crystallized, please do not raise a return request. Crystallization is a natural property of pure, unprocessed honey, particularly Mustard honey, which crystallizes faster than most. It is not a sign that the product has gone bad. Warm the jar gently in hot water and it will return to its pourable form. If you are unsure, reach us and we will walk you through it.
Shipping costs:
Shipping charges are non-refundable. Any refunds issued will be net of the original shipping cost. Return shipping costs, where applicable, are to be borne by the customer unless the error was on our side.
How to Reach Us
Write to us at [support@florabee.in] or DM us on Instagram [@florabee__] within 48 hours of receiving your order. Please include your order number, a description of the issue, and your unboxing video or images.
We read every message and respond within 24 to 48 business hours.